At Sigmera Wellness, we value your trust. It is our belief that all complaints must be consideration and resolved appropriately. Should you experience any sort of issue regarding our product or services, feel free to report them to us.
1. How to Submit a Complaint
If something goes wrong you can reach out to our support team via:
Email: sigmerawellness@gmail.com
To ensure prompt service, do not forget to provide:
· Your Order ID
· Description of the issue
· Photos/documents/information related to the problem
Phone: 9057656050
Working hours: 10:00 AM – 6:00 PM on working days.
2. What Happens After a Complaint Is Submitted?
We take all your concerns seriously and sort out each one following our easy complaint process.
Acknowledgment
As soon as we get your complaint, we will acknowledge it either through an email or response within 24-48 business hours.
Investigation
The concerned department will investigate the complaint thoroughly. This will involve looking at your order details, delivery details, courier details, or even some product reports depending upon the situation.
Resolution
We try to resolve all complaints within 15 business days of receipt.
Updates
You will be updated on the status of your complaint through your registered email id/phone no.
3. Escalation of Your Complaint
If you are not satisfied with the response from our customer support team, you can escalate your complaint to our Senior Management / Grievance Officer.
Grievance Officer
Designation: Grievance Officer, Sigmera Wellness
Email: sigmerawellness@gmail.com
Phone: 9057656050
The designated Grievance Officer shall handle your complaint in line with applicable laws and regulations.
4. Dispute Resolution
We always endeavor to resolve your issues amicably. In case it is not resolved despite all efforts made by us, then such matter will be resolved as per the applicable law of India.
Both the parties shall make reasonable attempts to arrive at an amicable solution before approaching the court of law as per the Terms of Use.
5. Maintain Your Complaint Records
We strongly advise you to maintain copies of all the emails, messages, order details and any other correspondence regarding your complaint. It will help us trace your issue easily and facilitate its proper resolution.
We're here to listen to you, assist you and improve your experience with Sigmera Wellness.