Sigmera Wellness strives to ensure security and convenience for customers while paying for the order. We have provided different options to customers for making secure payments as we make sure that shopping online is a very easy process for them.
1. Modes of Payment
In case you are shopping from Sigmera Wellness, you can choose from the following modes to pay for your order:
• Credit Cards (Visa, MasterCard, RuPay, and other cards)
• Debit Cards
• Net Banking (Indian Banks)
• UPi Payments (Google Pay, PhonePe, Paytm, BHIM, and other UPI applications)
• Digital wallets that are supported by our payment gateway
• Cash on delivery facility (select places only)
The modes of payments will be displayed at the time of checkout based on your location and product availability.
2. Safe and Secure Payments
The security of your payments is very important to us. All online transactions on the Sigmera Wellness website are done through secure payment gateways as per the industry standards of security.
The Sigmera Wellness portal does not save any details of your bank account such as your debit/credit card and CVV number. The process of payments on our website is done through certified payment service providers only.
3. Cash on Delivery (COD)
For the comfort of our customers, Cash on Delivery option is available for selected pincodes.
Points to remember:
· Availability of COD is based on the location of delivery.
· Customers are advised to keep the payable amount ready when the delivery happens.
· Sometimes our courier partner may call you before the delivery happens.
· Sigmera Wellness reserves the right to cancel or verify COD orders if required.
4. Non-Successful or Unsuccessful Payments
If there is a deduction in your account but the order does not get confirmed in such circumstances, do not worry as such situations occur due to some technical or network problems in the bank or network itself.
Here are some pointers that you need to keep in mind:
• Find out whether the money gets credited back to your bank account or the application in which the payment is made.
• It is advised to wait for 24 hours because most transactions take place automatically.
• If within 24 hours the money does not get credited back to your account or your order does not get confirmed, please contact us through customer care with your payment reference number and transaction date.
5. Product Pricing and Taxation
The product price displayed on the Sigmera Wellness website is in Indian Rupees (INR).
If not mentioned differently, all the product prices will be inclusive of applicable taxes. At the time of purchase, the total price will be displayed.
We at Sigmera Wellness have a policy of transparency and do not charge any hidden fees while checking out.
6. Order Confirmation
An order is considered to be confirmed after the customer's order has been authorized or verified for cash on delivery.
The confirmation for orders will be communicated to the customers through email/SMS after placing their orders successfully.
7. Contact Details
In case you have any query concerning your payment or transactions, you may contact us.
Email ID: sigmerawellness@gmail.com
Contact No: 90576 56050
Working Hours: 10:00 AM to 6:00 PM
Our support team will be happy to assist you in any payment-related issue.
Note: This Payment Policy is provided by Sigmera Wellness to guide its customers about the process of payment made by it. The company has the right to change this policy at any point in time without any previous notice.