Privacy policy
At Sigmera Wellness, keeping your privacy secure is our highest priority. We appreciate your trust and promise to manage your personal information safely.
In this Privacy Policy, we describe how we collect, use, store, and process your personal information on sigmerawellness.com or through any of our services such as making an account or purchasing our products. The site is powered by Shopify that provides security and convenience for shopping at our store.
By using our site or any of our services, you confirm that you have read and accepted this Privacy Policy. It governs the processing of your personal information according to the terms below. In case of any conflicts between this Privacy Policy and our Terms of Service, the Privacy Policy shall prevail regarding the processing of your personal information.
Personal Information We Collect
In order to ensure that you have a safe and easy shopping experience, some personal information may be collected from you based on your interaction with our websites and services. Personal information includes any kind of information that can identify you directly or indirectly. Personal information does not encompass any anonymous and de-identified information.
The information that we may collect is listed below:
· Contact Information: Name, email address, phone number, billing address, and shipping address.
· Payment Information: Method of payment, transaction information, payment confirmation, and any other information required for processing orders safely. (Your entire card information is not stored on our servers).
· Account Information: Login information, account preferences, and other security information.
· Order & Purchase Information: Products browsed, added to cart/wishlist, purchased, returned, exchanged, canceled by you, or any previous order history.
· Customer Support Information: Any information provided by you in contact with our customer service team through email, chat, phone, or contact forms.
· Device & Technical Information: IP Address, Browser type, Device information, Operating System, and network information.
· Website Usage Information: Any information related to the usage of our website, such as pages visited, products viewed, clicks, etc.
Where We Get Information About You From
To give you better services and enhance your shopping experience, we collect information about you through various means.
Such means are:
· Information That You Provide: At the time when you create an account, make a purchase, subscribe to a newsletter, or contact us in any way and provide us with information voluntarily.
· Information Collected Automatically: While browsing our site, some information is automatically collected using cookies and similar technologies for improving our web site’s functionality and user experience.
· Service Providers: Our service providers such as payment gateways, shipping companies, analytics companies, technical service providers may collect or process your information on our behalf to fulfill your orders and enhance our services.
· Information Received from Third Parties: On some occasions, we might get information about you from our trusted business partners or any other third parties.
Uses of Your Personal Information
Your personal data will be used exclusively for legitimate business purposes and for improving your overall shopping experience.
The ways in which we may use your personal information include:
Our Services
We use your personal information to make deliveries and to process your payment, order, and any returns or exchanges; remember your preferences and personalize your experience with our products tailored to your tastes.
· Marketing and Promotional Communication: If you give your permission or if it is allowed by law, we can send you promotional emails and notifications about our special offers and product updates and newsletters. We can also show you the relevant advertisements according to your search and purchase history.
· Security and Fraud Prevention: Your personal information is important for verifying your identity, securing your account, preventing fraud and suspicious activities, providing website security, and ensuring your safety while shopping. It is highly advised not to disclose your login details to anyone else.
· Customer Support: Your personal information can be used for responding to your inquiries and handling service requests.
· For Legal & Compliance Reasons: At times, we may need to process your information to adhere to the law, respond to legal demands, assert our legal rights, investigate suspected infringements, and satisfy regulatory requirements.
Sharing of Your Information
We uphold your privacy rights and do not trade your personal information for money. However, we may disclose some of your information to third parties where necessary for conducting our business operations or for legal purposes.
Your information may be disclosed to:
· Shopify and Trusted Service Providers: Such as payment gateways, shippers, cloud hosting companies, customer support services, data analysis firms, and IT service providers in order to facilitate efficient operation of our website.
· Advertising & Marketing Partners: We may engage trusted advertising partners to deliver advertisements and improve our marketing operations. They will manage your information in accordance with their respective privacy policies.
· Third Parties With Your Consent: In case you ask for any service which entails the sharing of your information, such as integration on social media sites or third party deliveries, we may disclose your information.
· Our Business Group or Affiliates: Information may be shared internally as needed for business or administrative reasons.
· Legal Requirements: We may be required to share information in order to comply with any legal obligation or requirement.
Our Relationship with Shopify
The operation of our online store is facilitated by Shopify that provides the platform that enables us to sell our products and services in a safe manner. Being engaged in the operation of our website, Shopify might collect and process your personal data necessary for the management of your orders, website performance improvement, payment processing, and overall enhancement of your shopping experience.
Some of your provided data will be safely shared with Shopify and its third-party service providers, located even outside your country, when it is necessary for the provision of our services.
We make use of certain features provided by Shopify which allow us to improve our store, to analyze customers' preferences, and to provide a better shopping experience to our visitors. In this regard, Shopify will process your interaction data with our website in accordance with their Privacy Policy.
To know more about how Shopify processes your personal data and your privacy rights, you may visit Shopify Privacy Policy and Privacy Portal.
Third-Party Websites & External Links
The website may contain links to third party websites, applications or online services for your convenience. Please be aware that these websites are operated independently by third parties and have their own privacy policy and terms of use.
As soon as you leave our website, we are not liable for privacy practices, contents, security and accuracy of any third-party website. It is recommended to check their privacy policies before providing personal information.
Our providing of external links does not constitute an endorsement or recommendation of products, services or contents of these websites.
Children's Privacy
Sigmera Wellness does not collect personal data from children. The website and services are designed for people who are old enough to use them according to the legislation of their countries/regions.
In case you find out that we have collected personal data from children without proper consent, please inform us immediately. After confirming the information, we will make reasonable efforts to delete this data from our databases.
To our best knowledge, we do not sell or disclose the personal information of people under the age of 16, when there are such restrictions imposed by relevant legislation.
Security & Data Retention
We are committed to the security of your personal data and implement necessary security measures to protect against any unauthorized access, use, modification or disclosure.
Although we make efforts to ensure that your personal data is protected, no security system, online system, or method of transmission over the Internet is entirely secure. It is recommended that you do not transmit any sensitive information using insecure methods of communication.
Your personal data will be retained only as long as it is required for providing our service, managing your account, fulfilling legal requirements, resolving disputes, enforcing our policies, or addressing any other legitimate needs.
Your Rights & Choices
Depending on your jurisdiction and privacy legislation, you have certain rights concerning your personal data.
Those rights could be such as:
· The right to access: You can ask for a copy of your personal data.
· The right to correct: You can ask us to correct any erroneous or incomplete information.
· The right to delete: You can ask us to delete your personal data if applicable.
· The right to data portability: You can receive or transfer your personal data.
· Marketing Preferences: You may opt out of receiving promotional messages from us by clicking on the “Unsubscribe” button found in our emails. Please be informed that you may still receive other messages that relate to your account or order status even when you choose not to receive our promotional emails.
You can exercise any of the above-mentioned rights by contacting us via the information listed below. We may request you to provide us proof of your identity in order to process your request and to ensure the safety of your personal data.
Where allowed by law, you may appoint a representative who is allowed to make a request on your behalf. We shall review and answer all valid requests in accordance with the required legal timeframe.
Complaints
If you are not happy with the way we handle your personal data, we would appreciate it if you would get in touch with us to resolve your issues.
If we cannot solve your problem, you may also have the right to file a complaint with the appropriate data protection authority in your country or region.
Transfers of Personal Information Internationally
At times, the information about you may get stored or processed in a foreign country which is outside of your resident country.
When we transfer your personal information internationally, we make sure that we adopt appropriate measures and use that information as per the applicable privacy law. If necessary, we use legally acceptable mechanisms to make international transfers of data.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to meet the changing business circumstances or operational requirements.
All the amendments will be published on this page including the updated "Last Updated" date. We suggest that you should visit this Privacy Policy now and then so that you stay aware of how we keep your information safe.
Contact Us
If you have any queries related to this Privacy Policy or the handling of your personal information by us, then you may contact us without any hesitation.
Email: sigmerawellness@gmail.com
Postal Address: Vaishali Nagar, 29 Second Floor, Jagdamba Marg, Paschim Vihar Colony, Jaipur, Rajasthan - 302021, India
We will make an effort to answer your queries as soon as possible.