Refund policy

Customer satisfaction is our first priority at Sigmera Wellness. All the products go through a thorough quality check before being shipped to you in perfect shape. But in case you receive a damaged, defective, or wrong product, then worry not because we have got you covered.

Kindly go through our Return, Replacement & Refund Policy thoroughly before placing an order.

 

Returns and Replacements

Return or replacement will only be entertained in the following cases:

· You receive a damaged product.

· You receive a defective product on account of a manufacturing defect.

· You receive a product other than what you ordered.

In case of the above-mentioned cases, please contact us within 5 days of receiving your order. The request that comes later than the stated time frame may not qualify for return or replacement or refund.

Please understand that once the order is placed and delivered to you, the order can’t be returned for reasons like change of mind or personal preference.

 

How to Make a Request for Refund or Replacement

In order to make a request for refund or replacement, please send an email to sigmerawellness@gmail.com with the following information:

· Order number

· Reasons for making the request

· Pictures of the product

· Batch Number (present in the picture)

· Invoice

We will consider your request and get back to you as soon as possible. Please note that you should not send back your product before receiving a confirmation from our side.

 

Product Pickup

After approval of your request, we will collect your product in 4-7 business days depending on your location.

For return, the product should meet the following criteria:

· It should be unused and unopened.

· It should be in its original packaging.

· All seals, labels, and barcodes should be intact.

· All accessories and the invoice should be included with the product.

Items that are being returned without original packaging, seal damage, broken boxes, or misusing are not eligible for either a refund or a replacement.

 

Refund Policy

After inspecting the returned item, we will inform you about the status of your refund.

In case of an approval, your refund will be credited to you in 5-7 business days. The amount of time it takes for the amount to reflect in your bank depends upon your bank or financial institution.

Online Payments

For Credit Card, Debit Card, UPI, Net Banking or any other mode of online payment used at the time of payment, your refund will be credited in the same mode.

Cash on Delivery (COD)

For Cash on Delivery items, refunds will be done through bank transfer. You will be contacted by our team to provide bank details after approving your return request.

 

Replacement Policy

In case your order was damaged, faulty or delivered incorrectly, we will provide a replacement product free of any extra charges, depending on the availability of the item.

If the required product happens to be out of stock, we will provide a full refund to you.

Replacement items are usually shipped within 5 to 7 business days after the replacement request approval.

 

Non-returnable Products

These products cannot be returned for any reason:

· Used/ opened products.

· Products with broken security seals.

· Damaged products as a result of misuse/ inappropriate storage of the products after delivery.

· Returned products without original packaging and labeling.

· Damaged products upon return shipment due to inappropriate packing done by the customer.

· Requests for returns after the expiration of the set return period.

 

Damaged Delivery

If your package is damaged during delivery, please get in touch with our Customer Support team right away.

It would be great if you could provide:

· Order Number

· Photo of the outer box

· Photo of the damaged product

· A brief description of the problem

This will help us get back to you as soon as possible regarding your issue.

 

Policy Changes

Sigmera Wellness has the full authority to make any change or addition to this Returns, Replacements & Refunds Policy at any point without giving prior notice to its customers.

All policy updates will take effect from the very moment the updated version is published on our website.

 

For Further Questions

Should you have any question on returns, replacements and refunds policy, we would be more than glad to help you out.

Contact us via email sigmerawellness@gmail.com

We are here to answer to all your questions as soon as possible and resolve all of your concerns.